T
he Qua l ity Texas Foundat ion
selected Methodist Healthcare as
recipient of the 2014 Texas Award
for Performance Excellence (TAPE),
representing the highest level of
quality an organization can achieve in the
state of Texas. Since the award’s inception in 1994,
Methodist Healthcare is the first and only health care
system in South Texas and the third organization in San
Antonio to receive it. The award was presented at the
Texas Quest for Excellence Conference on June 23, in
Addison, Texas.
Using the same criteria and process as the Malcolm
Baldrige National Quality Award, the Texas Award for
Performance Excellence is an annual recognition of Texas
organizations that have achieved performance excellence
and have applied outstanding quality principles in their
day-to-day operations. TAPE winners are role-model
organizations demonstrating exceptional performance
in all areas of organizational management, leadership,
strategic planning, customer focus, measurement, analysis
and knowledge management, workforce focus, operations
focus, and results.
“This award is a validation of the hard work our
employees, physicians, volunteers and board members
have accomplished over the past years in Methodist
Healthcare’s journey to excellence,” says Jaime
Wesolowski, president and CEO of Methodist Healthcare.
“Our commitment to quality and process improvement
enables us to provide better service and outcomes to our
patients, and that is what drives us to be nothing less
than excellent.”
STEPS TO EXCELLENCE
There are many milestones the
health system has achieved in its journey. A few quality
indicators the system excels in are:
Evidence-Based Care Measures (Composite Core
Measures) are in the top 10 percent of the nation for
FRIENDS FOR LIFE
Kidney transplant program
brings two from Italy.
SEE PAGE 6
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50 YEARS
A LEGACY OF HEALTH CARE AND COMPASSION
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RECOGNITIONS
HUMANITARIAN AWARDS
7
CONNECT WITH US
TRY OUR CLASSES AND EVENTS
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INCONTINENCE
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COMMUNITY CONNECTIONS
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PARKING CHANGES
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“This award is a validation of the hard
work our employees, physicians, volun-
teers and board members have accom-
plished over the past years in Methodist
Healthcare’s journey to excellence.”
WORTHY
OF YOUR TRUST
Methodist Healthcare: First and only hospital system in South Texas to receive Texas Award for Performance Excellence
—Jaime Wesolowski, president and CEO of Methodist Healthcare
care interventions known to reduce patient
mortality and complications.
The Methodist Healthcare in-hospital
mortality rate is only 50 percent of what is
expected given the severity of illness levels
of Methodist patients. For Methodist this
translates into 530 fewer patients dying each
year than should be expected.
The Patient Safety Indicator of 90
is a composite score of several in-hospital patient
complications. Methodist Healthcare scores significantly
lower (better) at 0.46 than the national average of 0.6,
indicating a much lower hospital complication rate than
most hospitals.
ONWARD AND UPWARD
State examiners from the TAPE
Baldrige-based program visited Methodist Healthcare
hospitals in January to evaluate how well employees,
physicians, volunteers and board members demonstrate
and standardize excellence across the system. Methodist
will receive a detailed report from Quality Texas
Foundation on the health system’s strengths and
opportunities for improvement. Methodist staff will use
the report to prepare for the national Baldrige process
as part of the system’s continuing pursuit of excellence.
Quarry Center
250 E. Basse Road
210-638-4159
Full-service emergency center, offering the same care Methodist is
known for throughout the region. Here is what you can expect at
Metropolitan Methodist Emergency Center at the Quarry:
Convenient location and parking.
Short wait times.
On-site emergency treatment and imaging services for adults and children.
Emergency-trained physicians and staff, all with extensive emergency
treatment experience.
Access to Metropolitan Methodist Hospital services.
Open 24/7 for life’s emergencies.
NOW OPEN
